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F.A.Q

How to place an order? 

Please send us your enquiry, then we quote to you, if we reach an agreement, you can send us your purchase order by email or fax. Or ask us to send you a PROFORMA INVOICE for your order. 


What are the Payment Terms? 

In general, there are three payment ways for your choice. 

 1. Order total amount less than USD 5,000, full payment in advance; Western Union is more suitable for such small amount. 

 2. If ship by vessel and order total amount reach or more than USD 5,000, 30% T/T    immediately order confirmed, balance to be cleared before the shipment. 

 3. If ship by air and order total amount reach or more than USD 5,000, 30% T/T immediately order confirmed, balance to be cleared before shipment.


What about Delivery Time? 

Based on different items, delivery time varies according to quantity and sales seasons. Samgsumg usually makes delivery for samples in 2-5 days, make delivery for mass production in 3-10 days after receiving down payment.

 

How can the products be sent to us? 

For small orders that under weight of 100Kgs, we usually send by courier (DHL, UPS, EMS, TNT & FEDEX). For big orders that with weight from 100 to 500Kgs, we will send either by air or sea as per your request. 


What’s the warranty of your products?

One year. During this one year, if there is any quality issue, you can send the goods to us by post office or EMS, after we got the goods, we will send you a perfect replacement to you, the transportation fee is shared by both of importer and exporter. 


Can I ask Special Packing? 

Yes, Samgsumg is willing to provide special packing subject to your bearing extra packing charge. 


Can I order samples? 

Yes, you can order samples for evaluation, but we will charge sample fee and shipping cost.


Can you send me a catalogue? 

As we update products every day, so at present we have not printed catalogue. However, you can browse our website for the latest items. 


What is the price FOB China? 

FOB means Free on Board, only for product price, it does not include shipping cost, insurance and import duty at your end. 


How to arrange Shipping? 

You can make shipping by yourself and advise us the contact information of the forwarder agent in China, or you can ask Samgsumg to arrange shipping on behalf of yourself subject to your prepaid freight before shipping. 


How to cover Insurance? 

If you want to cover insurance on shipment, you can arrange insurance by yourself or ask Samgsumg  to do this on behalf of yourself subject to your prepaid premium before shipping.


I don't find the items I need, what can I do?

We have more than 100,000 pieces different items in database, we only show a part of them online, if you could not find items that you like, please send us the inquiry with your detailed specifications, design and request; we will send you product information as per your preference. 


What kind of currency can you accept? 

At present, we only accept US Dollar, Euro, RMB and HK dollar. 


What country can you arrange shipping to? 

We can arrange shipping anywhere as per your request; we will quote you exact shipping cost once you confirm order quantity, shipping method and detailed address. Which air courier company do you use? We use DHL, FEDEX, TNT, and UPS, as our air courier. 


How can I contact customer service when I have some questions? 

Our experienced team is available five days a week to help you with your product needs. Hours of operation: Monday-Friday, 8 a.m. - 6 p.m. Central Time